Western Wayne Family Health Centers is always accepting applications for the following positions: Customer Service Representative-Scheduler; Dental Assistant, Medical Assistant, Dental Billing Clerk, Medical Billing Clerk and LPN. (See job descriptions below.) Applicants should have at least 2 years experience in an out-patient practice and have worked with electronic medical records systems. To apply to join our team, please send your resume and cover letter to: HumanResources@wwfhc.org.
Customer Service Representative – Scheduler is responsible for a variety of front office tasks relating to the efficient provision of medical services at WWFHC. These activities include appointment scheduling, patient intake, fee calculation and collection, electronic and manual filing, accurate chart preparation and updating, maintaining and balancing a cash drawer, insurance applications and verification, applying appropriate codes and checking out patients, answering phone calls, and other duties as assigned by supervision.
Dental Assistant provides dental care to patients. The work involves chair-side assistance, preparation of restorative materials and medications, sterilization of dental instruments, laboratory work, patient scheduling, and record keeping. The position must provide appropriate dental care instruction and patient education in accordance with appropriate procedures and accepted practices.
Medical Assistant is responsible for a variety of medical related tasks in support of the work of Physicians and Nurse Practitioners. These duties include, but are not limited to: preparation of exam rooms and electronically updating patient charts, preparing patient for visit with provider, scheduling patient appointments, taking and documenting vitals, assisting with exams, assisting with procedures, follow-up with patients providing instruction and education to patient, maintenance of logs, processing orders from the provider, inputting results of tests and labs in charts, making referrals, providing and documenting immunizations, providing backup coverage for Front Desk duties as needed and other duties as assigned by the Nurse and Medical practitioners.
The Dental Billing Clerk is responsible for collecting, posting and managing account payments. Dental Billers are responsible for activities including submitting claims and following up with insurance companies and a variety of tasks that are assigned. Three or more years experience and associates degree preferred, knowledge of Dentrix a plus.
The Medical Billing Clerk is responsible for a variety of billing tasks relating to the efficient provision of medical services at WWFHC. These activities include batch reports, billing reports, encounter coding, claims submissions, error corrections, and other duties as assigned by the Accountant. Associates degree and 3 plus years experience in medical billing or coding preferred, knowledge of SuccessEHS or other EMR billing system preferred.
LPN, in coordination with the provider(s), functions as a direct resource for patients coordinating services with other medical facilities and hospitals for complete care. Assists the Quality Coordinator, with the on-going assessment of the effectiveness of the medical program and reviews and revises policies and procedures. As a LPN, provide leadership and supervision on the floor to support Medical Assistant staff. Current licensure required, and experience in out patient primary care practice and EMR knowledge preferred.